Customer Retention Specialist - State Farm Agent Team Member

Jessica Massey - State Farm Agent; Niles (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jessica Massey - State Farm Agent in Michigan is seeking a Customer Retention Specialist to nurture existing relationships, manage policy renewals, and support office growth.

You will contact clients, review coverage options, and document interactions. This in-person role offers flexible hours (3–5 pm required) with potential for full-time for the right candidate.

If you value community service, can build trust quickly, and thrive in a fast-paced environment, you’ll fit in.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Excellent communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Customer experience

Job description

Benefits

• Paid time off
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Retention Specialist at Jessica Massey - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Niles, MI 49120

At Jessica Massey - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. This is an in-person position, part time position, full time is available for the right candidate (hours have flexibility but between 3-5 pm is mandatory).

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Prior State Farm experience is a plus
• Must be licensed in property/casualty and life/health or willing to obtain license