Customer Relations Representative - State Farm Agent Team Member

Jessica Hoskinson - State Farm Agent; Wheeling (WV); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Jessica Hoskinson - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will handle customer inquiries, maintain records, and coordinate with team members to ensure satisfaction.

We offer opportunities for advancement along with comprehensive support to build your career while serving the community. Join us if you are customer-focused and ready to contribute positively to our team.

Qualifications

• Excellent communication and problem-solving abilities.
• Previous experience in customer service is preferred.
• Capability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Jessica Hoskinson – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.