Customer Success & Retention Specialist

Sonia Olivo; Missouri City (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Soniaolivo is looking for a Customer Relations Representative to join their State Farm Agent Team. This role focuses on providing exceptional customer experiences and managing inquiries.

The ideal candidate will possess strong communication and problem-solving skills. Responsibilities include resolving issues, coordinating with other departments, and maintaining customer records. The position offers great opportunities for advancement and a flexible schedule.

Qualifications

• Experience in customer service preferred.
• Strong communication skills required.
• Ability to manage high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Job description

Soniaolivo is looking for a Customer Relations Representative to join their State Farm Agent Team. This role focuses on providing exceptional customer experiences and managing inquiries.

The ideal candidate will possess strong communication and problem-solving skills. Responsibilities include resolving issues, coordinating with other departments, and maintaining customer records. The position offers great opportunities for advancement and a flexible schedule.