Customer Relations & Retention Specialist

Jennifer Creed - State Farm Agent; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer Creed - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the growth of the agency. You will engage with clients with empathy and attention to detail while assisting with daily workflows.

You will maintain customer records, collaborate with teammates, and contribute to retention initiatives, aiming to enhance community trust and satisfaction.

Qualifications

• Communication and problem-solving skills are essential for handling inquiries and guiding customers.
• Experience in customer service is preferred and valued for daily interactions.
• Ability to handle high-stress situations calmly and professionally.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Calm under pressure

Job description

Jennifer Creed - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the growth of the agency. You will engage with clients with empathy and attention to detail while assisting with daily workflows.

You will maintain customer records, collaborate with teammates, and contribute to retention initiatives, aiming to enhance community trust and satisfaction.