Customer Pickup & Service Specialist (Retail)

Floor & Decor; Olde West Chester (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays plus a personal holiday

Volunteer Time Off

Job summary

Floor & Decor in Ohio is hiring a customer-oriented store associate to greet customers and manage the storage pick-up process. You will assist with product questions, stock, and ensure smooth pickup experiences while upholding safety standards.

Ideal candidates have retail experience, strong communication, and the ability to work in a fast-paced environment. This role offers full-time or part-time hours, with opportunities for advancement and competitive benefits.

Qualifications

• 1 year of retail sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to work with store management and associates.
• Strong computer skills and internet coordination experience.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pickup process with the car topper program.
• Follow phone SOP and verify pickup identities.
• Collect required pickup information from customers.
• Deliver storage orders in POS and handle product questions.
• Maintain safety standards and stock products per brand guidelines.

Skills

Retail sales experience

Excellent communication

Interpersonal skills

Basic computer skills

Job description

Floor & Decor in Ohio is hiring a customer-oriented store associate to greet customers and manage the storage pick-up process. You will assist with product questions, stock, and ensure smooth pickup experiences while upholding safety standards.

Ideal candidates have retail experience, strong communication, and the ability to work in a fast-paced environment. This role offers full-time or part-time hours, with opportunities for advancement and competitive benefits.