In-Store Pickup & Customer Experience Specialist

Floor & Decor Holdings Inc.; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays + personal holiday

Job summary

Floor & Decor Holdings Inc. is seeking a customer service associate to greet shoppers and manage the storage buy pickup process in a fast-paced retail setting. The role requires strong communication, reliable attendance, and basic computer skills to process orders in the POS system.

Both full-time and part-time positions are available. Pay range is posted, and benefits are provided. Join a growing flooring retailer with national reach and customer-first focus.

Qualifications

• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and associates.
• Strong computer skills and basic internet/POS experience.
• Must be a self-starter and able to work in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pickup process with the company’s car topper program.
• Demonstrate knowledge of the company’s phone answering SOP.
• Verify the identity of the person picking up orders to ensure authorization.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Follow the company’s safety SOP for lifting practices.
• Be an expert on product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act in a manner consistent with the company’s core roles.

Skills

Communication skills

Interpersonal skills

Computer skills

Self-starter

Fast-paced environment

Job description

Floor & Decor Holdings Inc. is seeking a customer service associate to greet shoppers and manage the storage buy pickup process in a fast-paced retail setting. The role requires strong communication, reliable attendance, and basic computer skills to process orders in the POS system.

Both full-time and part-time positions are available. Pay range is posted, and benefits are provided. Join a growing flooring retailer with national reach and customer-first focus.