Customer Pickup & Front Desk Specialist

Floor & Decor; Schererville (IN); Presencial; USD 28.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunities

401k with company match

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

Volunteer time off

Equal employment opportunity

Descripción de la vacante

Floor & Decor Holdings Inc. is seeking a customer-facing associate to warmly greet customers and manage the storage buy pickup workflow at our location in Indiana.

You will coordinate with customers, verify identity, process orders in POS, and maintain product knowledge to assist selections while upholding safety standards. The role requires at least 1 year of retail experience, strong communication, and teamwork.

Formación

• 1 year of retail sales experience required or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.

Responsabilidades

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order(s) to ensure they are authorized.
• Obtain the required customer information on all storage buy pickups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.

Conocimientos

Retail sales

Communication

Interpersonal skills

Computer skills

Descripción del empleo

Floor & Decor Holdings Inc. is seeking a customer-facing associate to warmly greet customers and manage the storage buy pickup workflow at our location in Indiana.

You will coordinate with customers, verify identity, process orders in POS, and maintain product knowledge to assist selections while upholding safety standards. The role requires at least 1 year of retail experience, strong communication, and teamwork.