Customer Pickup & Experience Specialist

Floor & Decor; San Leandro (CA); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision insurance

Paid vacation and sick time

Job summary

Floor & Decor in San Leandro, CA is seeking a customer-oriented associate to greet customers and manage the storage buy pickup process. This role is available as both full-time and part-time, with opportunities to assist customers and stock merchandise while upholding Floor & Decor brand standards.

You will answer questions, verify pickup identities, process orders in POS, and ensure safety protocols are followed. A fast-paced environment requires strong communication and teamwork.

Qualifications

• 1 year of retail sales experience or equivalent
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills with ability to work with all levels of store management and store associates
• Strong computer skills and internet project coordination experience
• Must be a self-starter and work well in a fast-paced environment

Responsibilities

• Meet and greet storage buy customers
• Manage the storage buy pick-up process with the company’s car topper program
• Demonstrate knowledge and comply with the company’s phone answering SOP
• Verify the identity of the person picking up the storage buy orders
• Obtain the required customer information on all storage buy pick-ups
• Deliver customer storage buy orders in POS
• Comply with the company’s safety SOPs for lifting practices
• Be an expert in all product knowledge and assist customers with product questions and selections
• Clean and stock products according to Floor & Decor’s brand standards
• Act and work in a manner that is consistent with the company’s core roles

Skills

Excellent communication skills

Interpersonal skills

Strong computer skills

Self-starter

Retail sales experience

POS systems

Tools

POS systems

Job description

Floor & Decor in San Leandro, CA is seeking a customer-oriented associate to greet customers and manage the storage buy pickup process. This role is available as both full-time and part-time, with opportunities to assist customers and stock merchandise while upholding Floor & Decor brand standards.

You will answer questions, verify pickup identities, process orders in POS, and ensure safety protocols are followed. A fast-paced environment requires strong communication and teamwork.