Customer Experience & Pickup Specialist

Floor & Decor Holdings Inc.; Bailey's Crossroads (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Paid vacation and sick time

Paid holidays and personal holiday

Volunteer time off Day 1

Job summary

Floor & Decor is seeking a customer-focused associate to greet shoppers and manage store pickup operations. This role offers both full-time and part-time opportunities, with responsibilities including coordinating storage buy orders, verifying identities, and delivering orders through the POS with friendly service.

Applicants should have at least 1 year of retail sales experience, strong communication and computer skills, and the ability to work in a fast-paced, warehouse-style retail

Qualifications

• 1 year of retail sales experience or equivalent education/experience
• Excellent verbal and written communication skills
• Excellent interpersonal skills across all levels of store management and associates
• Strong computer skills and internet project coordination experience; must be a self-starter in a fast-paced environment

Responsibilities

• Greet storage buy customers and manage the pickup process
• Follow the company’s SOP for phone answering and verify identity of the person picking up orders
• Deliver customer storage buy orders in the POS system
• Maintain product knowledge, assist customers with questions and selections, and stock/clean according to brand standards

Skills

Customer service

Communication

Interpersonal skills

Retail sales

POS experience

Computer skills

Self-starter

Fast-paced environment

Tools

POS system

Job description

Floor & Decor is seeking a customer-focused associate to greet shoppers and manage store pickup operations. This role offers both full-time and part-time opportunities, with responsibilities including coordinating storage buy orders, verifying identities, and delivering orders through the POS with friendly service.

Applicants should have at least 1 year of retail sales experience, strong communication and computer skills, and the ability to work in a fast-paced, warehouse-style retail