Customer Experience & Pick-Up Specialist

Floor & Decor Holdings Inc.; San Leandro (CA); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical insurance

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is hiring for a store associate in San Leandro, CA. The role greets customers and manages the customer storage buy pick-up process, ensuring identity verification and info collection for pick-ups.

You will assist customers with product questions, stock and clean the floor per brand standards, and follow safety SOPs. This is a full-time/part-time position with a focus on excellent service.

Qualifications

• At least 1 year of retail sales experience.
• Excellent verbal and written communication.
• Strong interpersonal skills to work with all levels.
• Proficient computer skills and basic internet coordination.
• Self-starter who thrives in a fast-paced environment.

Responsibilities

• Greet customers and assist with storage buy pick-ups.
• Verify identity and collect required information.
• Process pickups at POS and follow SOP.
• Maintain product knowledge and assist with questions.
• Clean and stock merchandise per brand standards.
• Adhere to safety procedures for lifting and moving items.

Skills

Retail sales experience

Excellent communication

Interpersonal skills

Computer skills

Project coordination

Tools

POS (Point of Sale)

Job description

Floor & Decor Holdings Inc. is hiring for a store associate in San Leandro, CA. The role greets customers and manages the customer storage buy pick-up process, ensuring identity verification and info collection for pick-ups.

You will assist customers with product questions, stock and clean the floor per brand standards, and follow safety SOPs. This is a full-time/part-time position with a focus on excellent service.