Customer Pickup Coordinator

Turf Casa; Lakeway (TX); Remote; USD 27,000 - 31,000; Full time

Benefits offered by this job

Paid training

10 days PTO

6 paid holidays

2 weeks schedule in advance

Job summary

TurfCasa, based in Lakeway, Texas, offers a remote coordination role supporting on-site fulfillment teams. The position is primarily full-time, with potential consideration for part-time staffing needs and paid training for new hires.

Pay ranges from $19.25 to $22.50 per hour, depending on skills and experience. The role involves coordinating pickups, ensuring readiness with the on-site team, and communicating with customers, with benefits including paid time off and holidays.

Qualifications

• Strong organizational skills and reliability.
• Ability to learn remote collaboration tools and follow processes.
• Good communication with on-site teammates.

Responsibilities

• Confirm pickup requests, order details and customer contact information.
• Check readiness with the on-site team before communicating pickup arrangements.
• Track arrival updates and resolve scheduling questions through the appropriate team.

Job description

Coordinate customer pickup arrangements with the on-site fulfillment team.

Remote role supporting TurfCasa, whose office is in Lakeway, Texas. This position coordinates with our on-site fulfillment teams; it does not perform physical warehouse, delivery, installation or facilities work. U.S.-based remote applicants are welcome; employment eligibility for the applicant's work location must be confirmed during hiring.

Full-time is the primary opening. Part-time candidates may be considered depending on staffing needs. Entry-level applicants are welcome. Paid training is provided.

Pay: $19.25-$22.50 per hour in base pay. Starting pay within this range depends on relevant skills and experience.

What you will do

• Confirm pickup requests, order details and customer contact information.
• Check readiness with the on-site team before communicating pickup arrangements.
• Track arrival updates and resolve scheduling questions through the appropriate team.

What will help you succeed

Organized scheduling and reliable follow-through. You should be comfortable learning remote collaboration tools, communicating with on-site teammates and following approved processes.

Benefits and schedule

• Full-time employees: 10 days of accrued paid time off and 6 paid holidays.
• Part-time employees: prorated paid time off.
• Paid training.
• Schedules provided two weeks in advance where practical.
• A pay review after 90 days; a raise is not guaranteed.
• Employee product discounts, subject to approved product margins.

Benefits are administered under the applicable company policies and eligibility terms.

You can also follow TurfCasa at https://www.linkedin.com/company/turfcasa/ for company updates. Following is optional and is not a hiring or application-review criterion.