Online Checkout Support Associate

Turf Casa; Lakeway (TX); Remote; USD 27.000 - 31.000; Vollzeit

Benefits dieser Stelle

Paid training

Paid time off

6 holidays per year

Zusammenfassung

TurfCasa is seeking a customer support specialist for a remote role based in the United States. You will help customers resolve questions during online checkout, coordinate with on-site fulfillment teams, and ensure smooth order processing. Entry-level applicants are welcome and paid training is provided.

Full-time is the primary opening, with part-time consideration depending on staffing needs. Pay ranges from $19.25 to $22.50 per hour, and benefits include PTO and holidays.

Qualifikationen

• Patience in customer interactions.
• Clear explanations to customers during the checkout process.
• Willingness to learn and use online ordering tools.

Aufgaben

• Guide customers through the online checkout process without requesting passwords or full payment-card details.
• Document checkout problems and escalate technical or payment issues to the appropriate team.
• Confirm order submission status and coordinate order exceptions with customer service and fulfillment.

Kenntnisse

Patience

Clear communication

Willingness to learn online tools

Tools

Checkout tools

Remote collaboration tools

Jobbeschreibung

Help customers resolve questions while placing online orders.

Remote role supporting TurfCasa, whose office is in Lakeway, Texas. This position coordinates with our on-site fulfillment teams; it does not perform physical warehouse, delivery, installation or facilities work. U.S.-based remote applicants are welcome; employment eligibility for the applicant's work location must be confirmed during hiring.

Full-time is the primary opening. Part-time candidates may be considered depending on staffing needs. Entry-level applicants are welcome. Paid training is provided.

Pay: $19.25-$22.50 per hour in base pay. Starting pay within this range depends on relevant skills and experience.

What you will do

• Guide customers through the online checkout process without requesting passwords or full payment-card details.
• Document checkout problems and elevate technical or payment issues to the appropriate team.
• Confirm order submission status and coordinate order exceptions with customer service and fulfillment.

What will help you succeed

Patience, clear explanations and comfort learning online ordering tools. You should be comfortable learning remote collaboration tools, communicating with on-site teammates and following approved processes.

Benefits and schedule

• Full-time employees: 10 days of accrued paid time off and 6 paid holidays.
• Part-time employees: prorated paid time off.
• Paid training.
• Schedules provided two weeks in advance where practical.
• A pay review after 90 days; a raise is not guaranteed.
• Employee product discounts, subject to approved product margins.

Benefits are administered under the applicable company policies and eligibility terms.

You can also follow TurfCasa at https://www.linkedin.com/company/turfcasa/ for company updates. Following is optional and is not a hiring or application-review criterion.