Customer Outreach Specialist

Strongbuilt-Plumbing-; Tucson (AZ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Weekly pay + incentives

Paid time off

Paid training

Holiday pay

Job summary

Strongbuilt, a residential service company in Tucson, is seeking a Customer Outreach Specialist to be the first point of contact for clients. You will handle calls, emails, and live chats, address inquiries, resolve issues, and schedule repairs or maintenance with our technicians.

The role requires clear communication, empathy, and precise record-keeping. This position offers career growth, paid training, and a supportive culture focused on growth, development, and retention.

Qualifications

• 3+ years of experience in call center.
• Must communicate clearly and demonstrate empathy.

Responsibilities

• Address inquiries via calls, emails, and live chats.
• Resolve issues and schedule timely assistance for repairs, installations, or maintenance.
• Coordinate with service technicians to deliver seamless service experiences and maintain accurate records.

Skills

Call center experience

Clear communication

Empathy

Job description

Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.Apply for additional details!We offer:Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance401(k) retirement with company matchWeekly pay with incentives and bonusesCompany events & parties for individuals & familiesHoliday pay, vacation pay, & paid time offPaid trainingAnd so much more...Job Requirements:3+ years of experience in call centerPre-employment background checkPre-employment drug screenThere is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.