Customer Outreach Specialist — Growth‑Focused Support Pro

StrongBuilt Plumbing & Air (NM); Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k)

Weekly pay with incentives

Company events & parties

Holiday pay

Paid time off

Paid training

Job summary

STRONGBUILT PLUMBING & AIR (AZ) is seeking a Customer Outreach Specialist to serve as the first point of contact for clients. You will handle calls, emails, and live chats, address inquiries, and coordinate with service technicians to schedule repairs and maintenance.

The role emphasizes clear communication, empathy, and accurate record-keeping, with opportunities for growth within a veteran-owned, growth-focused company culture.

Qualifications

• 3+ years of experience in a call center or customer service role.
• Strong communication and empathy with customers.
• Ability to maintain accurate records of interactions.

Responsibilities

• Answer calls, emails, and live chats from customers.
• Resolve inquiries and issues to ensure satisfaction.
• Schedule repairs, installations, or maintenance with service technicians.
• Coordinate with internal teams to deliver seamless service experiences.

Skills

Communication

Empathy

Record keeping

Time management

Phone support

Education

High school diploma

Tools

CRM software

Live chat platforms

Job description

STRONGBUILT PLUMBING & AIR (AZ) is seeking a Customer Outreach Specialist to serve as the first point of contact for clients. You will handle calls, emails, and live chats, address inquiries, and coordinate with service technicians to schedule repairs and maintenance.

The role emphasizes clear communication, empathy, and accurate record-keeping, with opportunities for growth within a veteran-owned, growth-focused company culture.