Customer Care & Outreach Pro

Any Hour Group; Tucson (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Weekly pay with incentives

Company events

Holiday pay & vacation

Job summary

StrongBuilt Plumbing & Air is seeking a Customer Outreach Specialist to be the first point of contact for clients, handling calls, emails, and live chats with empathy and clarity. You will resolve inquiries, coordinate with service technicians, and schedule timely repairs, installations, or maintenance, while maintaining meticulous records.

The role emphasizes customer satisfaction, collaboration with field staff, and delivering seamless service experiences in a growing residential service

Qualifications

• 3+ years of experience in call center.
• Pre-employment background check.
• Pre-employment drug screen.

Responsibilities

• Handle calls, emails, and live chats to address inquiries.
• Resolve issues and schedule timely repairs, installations, or maintenance.
• Serve as the initial point of contact for clients with clear, empathetic communication.
• Maintain accurate records and coordinate with service technicians.

Skills

Call center experience

Customer service

Communication

Job description

StrongBuilt Plumbing & Air is seeking a Customer Outreach Specialist to be the first point of contact for clients, handling calls, emails, and live chats with empathy and clarity. You will resolve inquiries, coordinate with service technicians, and schedule timely repairs, installations, or maintenance, while maintaining meticulous records.

The role emphasizes customer satisfaction, collaboration with field staff, and delivering seamless service experiences in a growing residential service