Customer Experience & Scheduling Specialist

Socket.dev; Albuquerque (NM); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits including medical, &d;

401(k) retirement with company match

Weekly pay with incentives and bonuses

Paid training

Job summary

StrongBuilt Plumbing & Air in Albuquerque, NM is seeking a Customer Outreach Specialist to handle calls, emails, and live chats, resolving inquiries and scheduling repairs, installations, or maintenance. You’ll be the first point of contact, delivering empathetic, clear communication and maintaining accurate records of interactions.

The role emphasizes teamwork with service technicians, ensuring seamless service experiences and high customer satisfaction.

Qualifications

• 3+ years of call center experience.
• Pre-employment background check.
• Pre-employment drug screen.

Responsibilities

• Handle inquiries via calls, emails and live chats and resolve issues.
• Schedule timely repairs, installations or maintenance with service teams.
• Maintain accurate records of customer interactions and coordinate with technicians.

Skills

Call center experience

Job description

StrongBuilt Plumbing & Air in Albuquerque, NM is seeking a Customer Outreach Specialist to handle calls, emails, and live chats, resolving inquiries and scheduling repairs, installations, or maintenance. You’ll be the first point of contact, delivering empathetic, clear communication and maintaining accurate records of interactions.

The role emphasizes teamwork with service technicians, ensuring seamless service experiences and high customer satisfaction.