Customer Outreach Specialist

Any Hour Group; Tucson (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Weekly pay with incentives

Company events

Holiday pay & vacation

Job summary

StrongBuilt Plumbing & Air is seeking a Customer Outreach Specialist to be the first point of contact for clients, handling calls, emails, and live chats with empathy and clarity. You will resolve inquiries, coordinate with service technicians, and schedule timely repairs, installations, or maintenance, while maintaining meticulous records.

The role emphasizes customer satisfaction, collaboration with field staff, and delivering seamless service experiences in a growing residential service

Qualifications

• 3+ years of experience in call center.
• Pre-employment background check.
• Pre-employment drug screen.

Responsibilities

• Handle calls, emails, and live chats to address inquiries.
• Resolve issues and schedule timely repairs, installations, or maintenance.
• Serve as the initial point of contact for clients with clear, empathetic communication.
• Maintain accurate records and coordinate with service technicians.

Skills

Call center experience

Customer service

Communication

Job description

Job Details

Job Location: StrongBuilt Plumbing & Air (AZ) - TUCSON, AZ 85714

Position Type: Full Time

Travel Percentage: None

Strongbuiltis a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!

Role Description

Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

Our Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training
• And so much more...

Qualifications

• 3+ years of experience in call center
• Pre-employment background check
• Pre-employment drug screen

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.