Growth-Minded Customer Experience & Outreach Specialist

Strongbuilt-Plumbing-; Tucson (AZ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Weekly pay + incentives

Paid time off

Paid training

Holiday pay

Job summary

Strongbuilt, a residential service company in Tucson, is seeking a Customer Outreach Specialist to be the first point of contact for clients. You will handle calls, emails, and live chats, address inquiries, resolve issues, and schedule repairs or maintenance with our technicians.

The role requires clear communication, empathy, and precise record-keeping. This position offers career growth, paid training, and a supportive culture focused on growth, development, and retention.

Qualifications

• 3+ years of experience in call center.
• Must communicate clearly and demonstrate empathy.

Responsibilities

• Address inquiries via calls, emails, and live chats.
• Resolve issues and schedule timely assistance for repairs, installations, or maintenance.
• Coordinate with service technicians to deliver seamless service experiences and maintain accurate records.

Skills

Call center experience

Clear communication

Empathy

Job description

Strongbuilt, a residential service company in Tucson, is seeking a Customer Outreach Specialist to be the first point of contact for clients. You will handle calls, emails, and live chats, address inquiries, resolve issues, and schedule repairs or maintenance with our technicians.

The role requires clear communication, empathy, and precise record-keeping. This position offers career growth, paid training, and a supportive culture focused on growth, development, and retention.