Customer Outreach Specialist

StrongBuilt Plumbing & Air (NM); Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k)

Weekly pay with incentives

Company events & parties

Holiday pay

Paid time off

Paid training

Job summary

STRONGBUILT PLUMBING & AIR (AZ) is seeking a Customer Outreach Specialist to serve as the first point of contact for clients. You will handle calls, emails, and live chats, address inquiries, and coordinate with service technicians to schedule repairs and maintenance.

The role emphasizes clear communication, empathy, and accurate record-keeping, with opportunities for growth within a veteran-owned, growth-focused company culture.

Qualifications

• 3+ years of experience in a call center or customer service role.
• Strong communication and empathy with customers.
• Ability to maintain accurate records of interactions.

Responsibilities

• Answer calls, emails, and live chats from customers.
• Resolve inquiries and issues to ensure satisfaction.
• Schedule repairs, installations, or maintenance with service technicians.
• Coordinate with internal teams to deliver seamless service experiences.

Skills

Communication

Empathy

Record keeping

Time management

Phone support

Education

High school diploma

Tools

CRM software

Live chat platforms

Job description

STRONGBUILT PLUMBING & AIR (AZ)Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.Apply for additional details!We offer:Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance401(k) retirement with company matchWeekly pay with incentives and bonusesCompany events & parties for individuals & familiesHoliday pay, vacation pay, & paid time offPaid trainingAnd so much more...Job Requirements:3+ years of experience in call centerPre-employment background checkPre-employment drug screenThere is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.