Customer Outreach Specialist

Socket.dev; Albuquerque (NM); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits including medical, &d;

401(k) retirement with company match

Weekly pay with incentives and bonuses

Paid training

Job summary

StrongBuilt Plumbing & Air in Albuquerque, NM is seeking a Customer Outreach Specialist to handle calls, emails, and live chats, resolving inquiries and scheduling repairs, installations, or maintenance. You’ll be the first point of contact, delivering empathetic, clear communication and maintaining accurate records of interactions.

The role emphasizes teamwork with service technicians, ensuring seamless service experiences and high customer satisfaction.

Qualifications

• 3+ years of call center experience.
• Pre-employment background check.
• Pre-employment drug screen.

Responsibilities

• Handle inquiries via calls, emails and live chats and resolve issues.
• Schedule timely repairs, installations or maintenance with service teams.
• Maintain accurate records of customer interactions and coordinate with technicians.

Skills

Call center experience

Job description

Job DetailsJob Location: StrongBuilt Plumbing & Air (NM) - ALBUQUERQUE, NM 87107Position Type: Full TimeTravel Percentage: Up to 25% STRONGBUILT PLUMBING & AIR (AZ) Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year! Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

We offer:

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training
• And so much more...

Qualifications Job Requirements:

• 3+ years of experience in call center
• Pre-employment background check
• Pre-employment drug screen