Customer Order & Support Specialist

Itape; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Itape is seeking a Customer Service professional to lead daily order transactions and act as the main contact for existing customers. You will coordinate with sales, product, and logistics to ensure timely order processing and satisfaction.

The role emphasizes proactive communication, accurate order entry, and maintaining customer relationships across daily operations in a fast-paced environment.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 3-5 years of customer service experience.
• Proficient in Microsoft Excel and Word.
• AS400 experience preferred.
• Strong math skills and attention to detail.
• Excellent communication and active listening.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via email or phone with professionalism.
• Process product orders, samples, and literature requests.
• Proactively communicate order status and address back orders and late shipments.
• Coordinate with sales, product and pricing to resolve ordering issues.
• Expedite orders and provide substitutions as needed.
• Build and maintain relationships with existing customers and solicit orders.
• Monitor OTIF and open orders to meet delivery dates.
• Maintain customer master data and ensure data parity in AS400.

Skills

High school diploma

3-5 years customer service

MS Excel

MS Word

Strong math skills

Active listening

Education

High School Diploma

Associate’s Degree in business or related field

Tools

AS400

MS Office (Excel, Word)

Job description

Itape is seeking a Customer Service professional to lead daily order transactions and act as the main contact for existing customers. You will coordinate with sales, product, and logistics to ensure timely order processing and satisfaction.

The role emphasizes proactive communication, accurate order entry, and maintaining customer relationships across daily operations in a fast-paced environment.