Customer Service Specialist - Orders, Support & Solutions

TransPak; Manor (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

TransPak is seeking a dedicated Customer Service Representative to deliver exceptional support to internal and external customers. You will leverage in-depth knowledge of company products and programs to respond to inquiries and coordinate with cross-functional teams.

You will handle orders, changes, returns, and communications via email, phone, and sales channels, ensuring timely responses and accuracy. A positive, proactive attitude and strong problem-solving skills are essential.

Qualifications

• High School diploma or GED.
• 1 year experience as a Customer Service Representative.
• Sage X3 experience preferred.
• Excellent communication and problem-solving skills.
• Strong work ethic and motivation.
• Effective interpersonal skills and a positive outlook.
• Customer-focused with problem solving and time management.
• Teamwork oriented and able to prioritize.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Process customer orders/changes/returns according to established department policies and procedures.
• Work closely with the credit department to resolve disputed credit items.
• Partner with the sales team to meet and exceed customer’s service expectations.
• Communication support via Email, order, phone calls: manage emails, orders, and calls.
• Enter new orders, release blanket orders, and manage reschedules.
• Receive Purchase Orders, enter orders, send to Rep for approval, process work orders, and send confirmations.
• Manage back orders and past dues daily; manage 3 day out drawer daily; confirm next day scheduled orders.
• Closing the Red Tag billing process by pricing labor and attaching the Purchase Order.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Interpersonal skills

Education

High School diploma or GED

Tools

Sage X3

Job description

TransPak is seeking a dedicated Customer Service Representative to deliver exceptional support to internal and external customers. You will leverage in-depth knowledge of company products and programs to respond to inquiries and coordinate with cross-functional teams.

You will handle orders, changes, returns, and communications via email, phone, and sales channels, ensuring timely responses and accuracy. A positive, proactive attitude and strong problem-solving skills are essential.