Order & Customer Care Specialist — ERP Pro

Applied Industrial Technologies; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Representative to be the primary contact for customers, handling orders, inquiries, and issue resolution while coordinating with sales, purchasing, warehouse and operations to ensure exceptional satisfaction.

The role requires strong communication, 2+ years in customer service, ERP familiarity (Prophet 21 preferred), and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience in a distribution, industrial, manufacturing, or wholesale environment.
• ERP system experience; Prophet 21 (P21) highly preferred.
• Proficiency with Outlook, Excel, Word, and Teams.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage priorities in a fast-paced environment; strong problem-solving and decision-making skills.
• Professional and positive customer-focused attitude.

Responsibilities

• Provide outstanding customer service via phone, email, and other communication channels.
• Process customer orders, quotes, returns, and inquiries accurately and efficiently.
• Enter and maintain customer and order information within the Prophet 21 (P21) ERP system.
• Monitor order status and proactively communicate updates regarding shipments, delays, and product availability.
• Resolve customer concerns and complaints in a professional and timely manner.
• Coordinate with Sales, Purchasing, Warehouse, and Accounting teams to support customer needs.
• Maintain accurate customer records and documentation.
• Assist customers with product information, pricing, availability, and account-related questions.
• Generate reports and perform administrative tasks using Microsoft Office applications.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Follow company policies, procedures, and service standards.

Skills

Communication skills

Customer service experience

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or GED

Associate's or Bachelor's degree in Business

Tools

Prophet 21 (P21) ERP

Microsoft Office Suite

CRM systems

Job description

Applied Industrial Technologies is seeking a Customer Service Representative to be the primary contact for customers, handling orders, inquiries, and issue resolution while coordinating with sales, purchasing, warehouse and operations to ensure exceptional satisfaction.

The role requires strong communication, 2+ years in customer service, ERP familiarity (Prophet 21 preferred), and proficiency with Microsoft Office.