Customer Success & Order Management Specialist

Itape; Carrollton (TX); On-site; USD 22,041 - 33,062; Full time

Job summary

IPG is seeking a Customer Service professional to lead daily order transactions for existing customers and coordinate with Operations to ensure timely processing from order entry to shipment.

You will respond to inquiries, maintain pricing with sales, and monitor order status while upholding IPG policies. A 3-5 year customer service background, strong math, Excel/AS400 experience, and excellent communication are essential.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 3-5 years Customer Service experience.
• Knowledge of Packaging Industry a plus.
• Proficient in Microsoft Office, specifically Excel and Word.
• AS400 Experience (preferred).
• Strong Math Skills.
• Excellent communication etiquette with active listening skills.
• Must be personable and have a passion for people and providing excellent Customer Service.
• Must be detail oriented, results driven and conscientious.
• Ability to multi-task and work in fast paced environment.
• Must be a team player.

Responsibilities

• Respond to customer inquiries in a timely manner via e-mail or phone.
• Process product orders, sample orders and literature requests.
• Proactively communicate order status and pricing information.
• Coordinate with sales and operations to resolve issues.
• Monitor OTIF and open orders to meet delivery dates.
• Maintain customer master data and ensure data integrity in AS400 and CRM.
• Provide follow up and corrective action on customer issues.

Skills

Customer service experience

Excel

AS400 experience

Strong math skills

Excellent communication

multitasking

Detail oriented

Team player

Packaging industry knowledge

Education

High School Diploma

Associate degree in business or related field

Job description

IPG is seeking a Customer Service professional to lead daily order transactions for existing customers and coordinate with Operations to ensure timely processing from order entry to shipment.

You will respond to inquiries, maintain pricing with sales, and monitor order status while upholding IPG policies. A 3-5 year customer service background, strong math, Excel/AS400 experience, and excellent communication are essential.