Customer Success & Order Coordinator

Luxium Solutions, LLC

Boulder (CO)

On-site

USD 56,000 - 70,000

Full time

14 days+

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Benefits offered by this job

PTO 144 hours from day one

401k match up to 5%

Medical, dental, and vision coverage

Job summary

Excelitas is seeking a Customer Support Coordinator to drive account retention through responsive service and meticulous attention to detail. The role manages orders in a fast-paced environment, supports external customers, and coordinates internal communications to fulfill requirements.

Responsibilities include entering orders in ERP, onboarding new customers, coordinating production and delivery, and maintaining comprehensive customer records while ensuring ISO compliance and ITAR awareness.

Qualifications

Bachelor’s degree in business or related field preferred.
Two years of customer support, inside sales or contract administration work experience preferred.
Previous manufacturing experience preferred.
ERP software experience preferred.
Knowledge of import/export regulations preferred.
Highly organized, self-motivated and able to work at pace with a sense of urgency.

Responsibilities

Provide product information and quote price/delivery for commercial products via phone, fax, and email.
Enter sales orders into ERP and onboard new customers with contact, billing and shipping details.
Coordinate production and delivery schedules with Sales and Manufacturing Operations; alert team to concerns.
Maintain customer files with orders, invoices, and related documents.
Coordinate returns and assist with quotes for out-of-warranty products.