B2B Customer Service & Orders Specialist

Axis Communications; Denver (CO); On-site; USD 56,000 - 70,000; Full time

Job summary

IPEX is seeking a Customer Service Specialist to support B2B inquiries in a manufacturing setting. You will handle inquiries, process orders, and coordinate with Sales, Production and Supply Chain to meet delivery timelines.

The role emphasizes accuracy, timely communication, and continuous improvement in customer experience. A high school diploma is required, with post-secondary business education preferred, and SAP/CRM experience is a plus.

Qualifications

• Minimum high school diploma required. Post-secondary education in business or a related field is preferred.
• 3+ years in customer service role, preferably in a manufacturing or B2B environment. Sales experience preferred. Bilingualism as asset.
• Strong computer skills, including proficiency in Microsoft Office and email platforms.
• Experience with CRM systems and EDI order processing is an asset (SAP).

Responsibilities

• Respond to customer inquiries regarding pricing, product availability, order status, and delivery timelines.
• Resolve delays, service problems and complaints and use learnings to suggest process improvements.
• Support resolution of customer issues with patience and professionalism.
• Accurately enter, release, and manage customer orders via a variety of channels.
• Monitor and manage orders, collaborating with Sales, Production and Supply Chain and other teams to meet service standards.
• Ensure back-orders are addressed accordingly.
• Serve as a trusted point of contact for customers, ensuring timely and professional communication.
• Identify and follow up on sales opportunities, customer leads and prepare quotations.
• Upsell companion products and contribute to sales initiatives using the SAP and CRM platform.
• Other business-related tasks as necessary within standards and processes.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High school diploma

Business education

Tools

CRM systems

EDI order processing

SAP

Job description

IPEX is seeking a Customer Service Specialist to support B2B inquiries in a manufacturing setting. You will handle inquiries, process orders, and coordinate with Sales, Production and Supply Chain to meet delivery timelines.

The role emphasizes accuracy, timely communication, and continuous improvement in customer experience. A high school diploma is required, with post-secondary business education preferred, and SAP/CRM experience is a plus.