Customer Order Entry Administrator

Employee Workplace; Northbrook (IL); On-site; USD 33,000 - 37,000; Full time

Job summary

Employee Workplace in Northbrook, IL is hiring a Customer Order Entry Administrator for a 6-month temporary period in-office. You will enter direct and distributor orders into SAP, set up new customer accounts, and help drive automation with Salesforce and SAP.

The role requires strong attention to detail, solid organizational skills, and proficiency with Microsoft Office, Excel, and Outlook. Prior experience in customer service or order entry is preferred.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in customer service, order entry, or administrative support.
• Experience with SAP or Salesforce.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Enter orders into SAP with 24–48 hour turnaround.
• Review purchase orders, pricing, and customer documents for accuracy.
• Monitor order entry inbox and prioritize work.
• Identify order discrepancies and escalate issues.
• Create new customer master records in SAP.
• Support automation adoption with Salesforce and SAP.
• Validate data and follow up on automation initiatives.
• Assist with credit and debit memo requests.
• Maintain organized records and documentation.
• Participate in staff meetings.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Microsoft Office

Excel

Outlook

SAP

Salesforce

Education

High school diploma or equivalent

Associate degree preferred

Tools

SAP

Salesforce

Job description

Customer Order Entry Administrator

Temporary (6 Months, with Potential for Extension and Conversion) | Northbrook, IL | ~$24/hr.-$27/hour (some flexibility based on experience)

Monday–Friday, In-Office

Are you detail-oriented, organized, and looking for a role where accuracy and process improvement really matter? A leading specialty chemical manufacturing company is seeking a Customer Order Entry Administrator to support its North America Customer Care team.

In this role, you'll be a key part of keeping customer orders accurate and moving efficiently — entering orders into SAP, setting up new customer accounts, and helping drive the adoption of order entry automation through Salesforce and SAP. It's a great opportunity for someone who enjoys structured, detail-driven work and wants to play a role in shaping smarter, more efficient processes.

What You'll Do

Order Management

• Manually enter direct and distributor customer orders into SAP accurately and within a 24–48-hour turnaround
• Review purchase orders, pricing, and customer documentation for accuracy and completeness prior to order entry
• Monitor the order entry inbox and prioritize work to meet customer and business needs
• Identify order discrepancies and **escalate** issues when additional support is needed

Customer Master Data Support

• Create new customer master records in SAP to support new customer acquisition and business growth
• Ensure customer setup is accurate, complete, and aligned with company processes

Order Entry Automation Support

• Identify purchase orders suited for order entry automation
• Support increased adoption of automation through Salesforce and SAP
• Assist with data validation, process feedback, and follow-up on automation initiatives
• Quickly identify and resolve automation errors, or **escalate** to the team lead, and suggest improvement opportunities

Administrative Support

• Assist with credit and debit memo requests as needed
• Support document requests and general administrative needs for Tier 2/3 direct and distribution accounts
• Maintain organized records and documentation to support efficient customer service operations
• Participate in staff meetings to stay current on department updates and share feedback

What You'll Need

• High school diploma or equivalent required; associate degree preferred
• Previous experience in customer service, order entry, administrative support, or related business operations preferred
• Experience with SAP, Salesforce, or similar business systems preferred
• Proficiency in Microsoft Office, including Excel and Outlook

What Will Help You Succeed

• Strong attention to detail and commitment to accuracy
• Solid organizational skills and the ability to maintain clear records
• Effective time management and prioritization
• Clear communication and a customer service orientation
• Ability to work independently and collaborate across teams
• A continuous improvement mindset and openness to automation adoption

The Details

• Type: Temporary (6 months), with potential for extension and future conversion
• Schedule: Monday–Friday, in-office
• Location: Northbrook, IL
• Pay: Approximately $24/hr.-$27/hour, with some flexibility based on experience

If you're organized, accuracy-driven, and ready to contribute to a growing customer care team, we'd love to hear from you.