Customer Operations Specialist: Shipments & Tracking

RXO; Saint Louis Park (MN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) retirement plan matching

Health, dental, vision insurance

Job summary

RXO in Minnesota is seeking a Customer Operations Representative to support shipment planning, data entry, and proactive problem resolution. You will maintain reports, track loads, schedule pickups, and communicate shipment status to customers, ensuring a positive experience and timely information flow across the branch.

Key duties include assisting Sales with key accounts, entering loads, confirming shipment notes, coordinating with warehouses and customers, monitoring shipments from start to

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with ability to work with minimal supervision or in a team.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipment status from inception to delivery and communicate updates to customers.
• Handle shipment issues and share updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting.
• Ensure entries are accurate and complete.
• Communicate shipment, billing or follow-up issues to Sales Manager and Carrier Operations Group.
• Prioritize daily workload and account focus, including load entry, tracking, and reporting.
• Monitor report cards.

Skills

Verbal and written communication

Self-motivated

Fast-paced work style

Job description

RXO in Minnesota is seeking a Customer Operations Representative to support shipment planning, data entry, and proactive problem resolution. You will maintain reports, track loads, schedule pickups, and communicate shipment status to customers, ensuring a positive experience and timely information flow across the branch.

Key duties include assisting Sales with key accounts, entering loads, confirming shipment notes, coordinating with warehouses and customers, monitoring shipments from start to