Customer Operations Specialist - Fast-Paced Logistics

RXO, Inc.; Minnesota; On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

401(k) retirement plan with up to 5%会社

Health insurance

Prescription, dental, and vision

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

RXO, Inc. is hiring a Customer Operations Representative in Minnesota to execute daily operations supporting customer accounts.

You will help maintain strong relationships by understanding customer needs, monitoring shipment activity, and ensuring timely, accurate service execution. The role emphasizes data accuracy in TMS, proactive communication with customers, and collaboration with Sales and Carrier Operations to drive account growth and profitability.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with minimal supervision.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation industry.
• Strong attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipment status from inception to delivery and update the customer.
• Handle issues on shipments and share updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and account focus, including load entry, tracking and reporting.
• Monitor report cards.

Skills

Communication skills

Self-motivation

Fast-paced environment

Tools

TMS

Job description

RXO, Inc. is hiring a Customer Operations Representative in Minnesota to execute daily operations supporting customer accounts.

You will help maintain strong relationships by understanding customer needs, monitoring shipment activity, and ensuring timely, accurate service execution. The role emphasizes data accuracy in TMS, proactive communication with customers, and collaboration with Sales and Carrier Operations to drive account growth and profitability.