Customer Operations Specialist - Shipments & Support

RXO; Ann Arbor (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Paid time off, company holidays, and volunteer days

Job summary

RXO in Ann Arbor is looking for a Representative, Customer Operations to manage reports, track shipments, and handle customer issues efficiently. The ideal candidate has strong communication skills and experience in sales or customer service. Benefits include comprehensive medical plans, 401(k) matching, and career development opportunities. Join a diverse team committed to innovation and customer service excellence.

Qualifications

• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in the transportation industry.
• Solid attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing key accounts.
• Track the status of shipments and communicate updates to customers.
• Handle shipment issues and ensure accurate data entry.

Skills

Excellent verbal and written communication skills

Self-motivated work style

Ability to work in a fast-paced environment

Job description

RXO in Ann Arbor is looking for a Representative, Customer Operations to manage reports, track shipments, and handle customer issues efficiently. The ideal candidate has strong communication skills and experience in sales or customer service. Benefits include comprehensive medical plans, 401(k) matching, and career development opportunities. Join a diverse team committed to innovation and customer service excellence.