Shipment & Customer Operations Specialist

RXO; Chicago (IL); On-site; USD 31,133 - 33,117; Full time

Benefits offered by this job

Paid time off including holidays and family bonding leave

401(k) with up to 5% company match

Comprehensive health insurance

Job summary

RXO in Chicago is looking for a Representative in Customer Operations to maintain reports, track shipments, and resolve issues, ensuring a positive customer experience.

The ideal candidate will possess excellent communication skills, self-motivation, and the ability to thrive in a fast-paced environment. The compensation for this role is $22.60-$24.04 hourly, with potential bonus eligibility.

Qualifications

• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in the transportation industry.
• Solid attention to detail and skills in problem-solving.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Track shipments and communicate status updates to customers.
• Handle issues that arise on shipments.

Skills

Excellent verbal and written communication skills

Self‑motivated work style

Ability to work in a fast‑paced environment

Job description

RXO in Chicago is looking for a Representative in Customer Operations to maintain reports, track shipments, and resolve issues, ensuring a positive customer experience.

The ideal candidate will possess excellent communication skills, self-motivation, and the ability to thrive in a fast-paced environment. The compensation for this role is $22.60-$24.04 hourly, with potential bonus eligibility.