Customer Operations Specialist

RXO Inc.; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and виз

Job summary

RXO Inc. is seeking a Customer Operations Representative in Knoxville, TN to maintain reports, track shipments, and resolve issues, ensuring a positive customer experience. You will support sales with key accounts, enter loads, schedule pickups, and monitor shipments from start to finish.

The role requires strong communication, a self-motivated work style, and the ability to thrive in a fast-paced environment. RXO offers comprehensive benefits and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with capacity to work with minimal supervision or in a team.
• Ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipment status from inception to delivery and update customers.
• Handle shipping issues and share updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting.
• Communicate shipment/billing issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and focus on accounts (load entry, tracking, reporting).
• Monitor report cards.

Skills

Verbal communication

Written communication

Self-motivated

Job description

RXO Inc. is seeking a Customer Operations Representative in Knoxville, TN to maintain reports, track shipments, and resolve issues, ensuring a positive customer experience. You will support sales with key accounts, enter loads, schedule pickups, and monitor shipments from start to finish.

The role requires strong communication, a self-motivated work style, and the ability to thrive in a fast-paced environment. RXO offers comprehensive benefits and growth opportunities.