Customer Operations Specialist

RXO, Inc.; Dublin (OH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan

Health insurance

Job summary

RXO, Inc. is seeking a Representative, Customer Operations to support sales by managing branch key accounts, entering loads, and scheduling pickups. You will track shipments, communicate status to customers, and resolve issues to ensure a positive customer experience.

The role involves using the Transportation Management System (TMS), coordinating with warehouses and customers, and collaborating with Sales Managers and Carrier Operations to keep entries accurate and complete.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with minimal supervision.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation.
• Strong attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards

Skills

Communication skills

Self-motivation

Fast-paced environment

Sales experience

Transportation industry knowledge

Job description

RXO, Inc. is seeking a Representative, Customer Operations to support sales by managing branch key accounts, entering loads, and scheduling pickups. You will track shipments, communicate status to customers, and resolve issues to ensure a positive customer experience.

The role involves using the Transportation Management System (TMS), coordinating with warehouses and customers, and collaborating with Sales Managers and Carrier Operations to keep entries accurate and complete.