Customer Operations Lead, Post-Sales & Delivery (Remote)

Motorola Solutions; Cheyenne (WY); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions seeks a Customer Operations Manager to serve as the post-sales operations liaison between Silvus manufacturing and North America customers. You will manage purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated into customers’ production roadmaps.

The role requires travel to the U.S. and occasional visits to customers; 100% remote work may be possible depending on location.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years in a post-sales operations, account management, or technical project coordination role.
• Defense hardware or manufacturing experience preferred.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts.
• Excellent communication to translate between customer needs and internal constraints.
• Proficiency with Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP is a plus.
• Must be a U.S. Person due to U.S. federal contracts.
• Background check and drug test required.

Responsibilities

• Serve as the primary post-sale operations liaison with key North America customers, managing day-to-day ops and escalations.
• Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and roadmaps.
• Coordinate with demand planners to ingest and translate forecasts for manufacturing and supply chain teams.
• Track and manage open purchase orders to ensure on-time delivery with logistics support.
• Manage escalation processes for hardware defects, shipping issues, or field failures.
• Oversee the Return Merchandise Authorization (RMA) process for timely replacements.
• Travel up to 30% to Silvus HQ and customer sites.
• Perform other related duties as assigned.

Skills

Strong communication

Analytical thinking

Post-sales coordination

Education

Bachelor's degree in Operations, Supply Chain Management, Business, or related field

Tools

Microsoft Excel

Oracle ERP

Job description

Motorola Solutions seeks a Customer Operations Manager to serve as the post-sales operations liaison between Silvus manufacturing and North America customers. You will manage purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated into customers’ production roadmaps.

The role requires travel to the U.S. and occasional visits to customers; 100% remote work may be possible depending on location.