Customer Operations Manager — Remote (Defense Tech)

Motorola Solutions; Dallas (TX); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

Paid holidays

Generous paid time off

Job summary

Motorola Solutions seeks a Customer Operations Manager to serve as the post-sales liaison between Silvus Technologies and North American customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated into the customer’s production roadmap. Travel to Los Angeles and across the continental U.S.

is required. This role offers up to 100% remote work depending on location and requires a Bachelor's in operations or SCM plus

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or related field.
• 3+ years of post-sales operations, account management, or technical project coordination experience, preferably in defense hardware or manufacturing.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills translating between customer needs and internal constraints.
• Experience with ERP systems (Oracle or similar).
• Must be a U.S. Person due to clients under U.S. federal contracts.
• Background check and drug test clearance required.

Responsibilities

• Serve as primary post-sale point of contact for North America customers, managing day-to-day operational needs and escalations.
• Lead Quarterly Business Reviews to report delivery performance, quality metrics, and roadmap alignment.
• Coordinate with demand planners to ingest forecasts and translate into actionable data for manufacturing and supply chain teams.
• Track and manage open purchase orders to ensure on-time delivery with logistics support.
• Identify and escalate hardware defects, shipping issues, or field failures as needed.
• Oversee the Return Merchandise Authorization process for replacements and recovery.
• Travel up to 30% to Silvus HQ and key customers in the continental U.S.

Skills

Post-sales operations

Account management

Technical project coordination

Data analysis

Communication

Microsoft Office

ERP systems

Education

Bachelor's degree in Operations/SCM/Business

Tools

Oracle ERP

Microsoft Office/Excel

Job description

Motorola Solutions seeks a Customer Operations Manager to serve as the post-sales liaison between Silvus Technologies and North American customers, managing purchase orders, production schedules, and delivery coordination to ensure components are delivered on time and integrated into the customer’s production roadmap. Travel to Los Angeles and across the continental U.S.

is required. This role offers up to 100% remote work depending on location and requires a Bachelor's in operations or SCM plus