Remote Customer Operations Manager – Post-Sales & Logistics

Motorola Solutions; Town of Vermont (WI); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with company match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions seeks a Customer Operations Manager for Silvus Technologies in the United States. You will serve as the post-sales operational liaison between Silvus manufacturing and key North American customers, managing purchase orders, production schedules, and delivery coordination to keep programs on track.

This role requires travel to Los Angeles and across the continental U.S., with potential 100% remote work depending on location.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Serve as the primary post-sale operations liaison with key North America customers.
• Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and production roadmap alignment.
• Work directly with customer demand planners to ingest and track production forecasts.
• Track and manage open purchase orders to ensure on-time delivery commitments.
• Identify and elevate technical integration challenges, managing escalation for hardware defects or field failures.
• Oversee the RMA process for timely replacement and recovery of units.

Skills

Analytical skills

Communication skills

Excel proficiency

Education

Bachelor's degree in Operations, Supply Chain Management, Business, or related field

Tools

Oracle ERP

MS Office

Job description

Motorola Solutions seeks a Customer Operations Manager for Silvus Technologies in the United States. You will serve as the post-sales operational liaison between Silvus manufacturing and key North American customers, managing purchase orders, production schedules, and delivery coordination to keep programs on track.

This role requires travel to Los Angeles and across the continental U.S., with potential 100% remote work depending on location.