Customer Operations & Dispatch Specialist

Mobile Communications America; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. in Charlotte, NC, is seeking a Customer Operations Specialist to support our Voice division. This on-site role handles customer service, scheduling, AR/purchasing, and coordination with technicians and customers.

The team emphasizes service, safety, and professional communication across all levels. The position requires 3–7 years in related fields, strong Microsoft Office skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Must possess a High School Diploma or GED (Associate Degree Preferred).
• Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
• Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail-oriented.
• Discreet and able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Background in accounts receivable and purchasing is a plus.
• Experience in an office setting is preferred.

Responsibilities

• Serves as a customer service role model for others.
• Able to resolve customer service issues with little to no supervision.
• Establish relationships with major customers and vendors out of their locations.
• Assist all customers in a professional manner. First point of contact to greet customers and visitors.
• Assisting with answering and assessment of inbound customer requests for service and installation.
• Keeping technicians and installers aware of work they are scheduled to perform.
• Contacting techs/installers the first thing every morning to ensure they are or have responded as scheduled.
• Contacting customers no less than one hour or more than 24 hours prior to the time a tech/installer is to arrive on site.
• Preparing, maintaining, and closing work orders for scheduled service work.
• Following up with the techs/installers as necessary to determine progress of the scheduled task.
• Scheduling P/M's or assisting in other areas when a tech/installer has idle time.
• Contacting customers within one week to inquire about their satisfaction with the services they received and report any negative responses immediately to service management.
• Closing and invoicing all zero-dollar work tickets.
• Assisting in reviewing the status of repaired equipment and assigning returns to customers.
• Assisting with inventory control and field parts requests.

Skills

Customer service

Scheduling/Dispatch

AP/AR

Purchasing

Shipping/Receiving

Inventory

Radio program and troubleshooting

Education

High School Diploma or GED

Associate Degree Preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mobile Communications America, Inc. in Charlotte, NC, is seeking a Customer Operations Specialist to support our Voice division. This on-site role handles customer service, scheduling, AR/purchasing, and coordination with technicians and customers.

The team emphasizes service, safety, and professional communication across all levels. The position requires 3–7 years in related fields, strong Microsoft Office skills, and the ability to thrive in a fast-paced environment.