Onsite Customer Operations Pro – Billing & Support

Mobile Communications America; Virginia Beach (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, a trusted advisor for wireless communications, is seeking a Customer Operations Specialist in Virginia Beach, VA. This full-time clerical role focuses on delivering professional customer support via phone, email, and in-person interactions while maintaining accurate customer and vendor data and supporting order, billing, and payment processes.

The role requires 2+ years in customer service or related admin functions, proficiency in Microsoft Office, and strong

Qualifications

• 2+ years of experience in customer service, customer operations, sales support, accounts receivable, collections, or related administrative function.
• Experience supporting customer accounts, billing, accounts receivable, or payment-related processes is preferred.
• Excellent knowledge and experience using Microsoft Office Products, including Word, Excel, and Outlook, are required.
• Professional communication in both spoken and written forms within all levels of the organization is required.

Responsibilities

• Serving as the first point of contact for customers, vendors, and visitors by providing professional and responsive support via phone, email, and in-person interactions.
• Maintaining accurate customer and vendor information while building positive business relationships and delivering excellent customer service.
• Supporting order management activities, ensuring customer requests and transactions are processed accurately and efficiently.
• Preparing and processing customer invoices and assisting with billing-related activities.
• Responding to customer inquiries regarding orders, account information, payments, and billing matters.
• Assisting with payment processing and account follow-up activities to support timely resolution of outstanding balances.
• Maintaining accurate records, documentation, and routine reports to support daily business operations.
• Collaborating with service, operations, sales, and other internal teams to ensure a seamless customer experience.
• Utilizing company systems to manage customer information, account activity, and operational records.
• Contributing to a positive, professional, and team-oriented work environment.
• Performing other duties and responsibilities as assigned.

Skills

Customer service experience

Microsoft Office proficiency

Professional communication

Independent work

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mobile Communications America, a trusted advisor for wireless communications, is seeking a Customer Operations Specialist in Virginia Beach, VA. This full-time clerical role focuses on delivering professional customer support via phone, email, and in-person interactions while maintaining accurate customer and vendor data and supporting order, billing, and payment processes.

The role requires 2+ years in customer service or related admin functions, proficiency in Microsoft Office, and strong