Customer Success & Operations Coordinator

Mobile Communications America; Panama City (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. is seeking a Customer Operations Specialist in Panama City, FL to support our Voice division. The role focuses on delivering exceptional customer service, coordinating scheduling and dispatch, handling AR/Purchasing tasks, and ensuring smooth field operations.

The candidate will engage with technicians, greet customers, manage work orders, and drive satisfaction while maintaining inventory controls and collaborating across teams.

Qualifications

• Requires 3–7 years in customer operations or related fields.
• Strong customer service, scheduling, and dispatch experience.
• Knowledge of AP/AR, purchasing, and inventory management.
• Proficient in Microsoft Word, Excel, and Outlook.
• Able to communicate professionally at all corporate levels.
• Detail‑oriented with strong organizational skills.
• Experience in office settings preferred; high integrity.

Responsibilities

• Serve as a role model for customer service and resolve issues with minimal supervision.
• Greet customers and act as first point of contact.
• Coordinate inbound service requests for installation and service.
• Coordinate with technicians and installers on schedule.
• Notify on-site teams and customers prior to arrivals.
• Prepare, maintain, and close work orders.
• Follow up on customer satisfaction and report negatives.
• Assist with inventory control and field parts requests.

Skills

Customer service

Scheduling/Dispatch

Accounts receivable

Purchasing

Shipping / Receiving

Inventory

Radio troubleshooting

Microsoft Office

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mobile Communications America, Inc. is seeking a Customer Operations Specialist in Panama City, FL to support our Voice division. The role focuses on delivering exceptional customer service, coordinating scheduling and dispatch, handling AR/Purchasing tasks, and ensuring smooth field operations.

The candidate will engage with technicians, greet customers, manage work orders, and drive satisfaction while maintaining inventory controls and collaborating across teams.