On-Site Customer Operations Specialist

Mobile Communications America; Lafayette (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. in Lafayette, Indiana is seeking an experienced Customer Service Specialist to support our Voice (MSS) division.

This on-site role handles visitors and customer inquiries, coordinates repairs, ships products, and maintains inventory with timely updates for sales and service teams. The ideal candidate has 2+ years in customer operations, strong MS Office skills, and professional communication.

Qualifications

• 2+ years of experience in customer operations or related fields such as scheduling/dispatch, purchasing, shipping/receiving, inventory, sales support.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent written and spoken communication across all organizational levels.
• Ability to work in a fast-paced environment and set priorities independently.
• Strong organizational and administrative skills with attention to detail.
• Discretion and integrity in handling confidential information.

Responsibilities

• Serve as the first point of contact for visitors, customers, calls, and emails.
• Log repairs in ERP, determine warranty dates, coordinate internal/third-party repairs, and prepare for billing.
• Provide tracking updates for sales/service teams and customers; ship products as needed.
• Monitor inventory levels, perform counts, and rotate stock to oldest items.
• Assist in renewal processes and manage equipment adds/removals.
• Schedule installers/technicians, import time, price items, and prep tickets for billing.

Skills

Scheduling/Dispatch

Purchasing

Shipping/Receiving

Inventory

Sales Support

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mobile Communications America, Inc. in Lafayette, Indiana is seeking an experienced Customer Service Specialist to support our Voice (MSS) division.

This on-site role handles visitors and customer inquiries, coordinates repairs, ships products, and maintains inventory with timely updates for sales and service teams. The ideal candidate has 2+ years in customer operations, strong MS Office skills, and professional communication.