Onsite Customer Operations Specialist

Mobile-Communications-America-Inc; Urbana (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. in Urbana, IL is seeking a Customer Service Specialist to support our Voice (MSS) division. The role involves handling calls, emails, data entry, and coordinating repairs while maintaining strong relationships with customers and vendors.

The position requires 2–4 years of related experience, proficiency with Microsoft Office, and the ability to work in a fast-paced environment. Excellent communication and organizational skills are essential.

Qualifications

• 2-4 years of experience in customer operations or related fields.
• Experience in AP/AR, depot repairs, shipping/receiving, inventory, and sales support.
• Proficiency in Microsoft Office products.
• Strong communication skills at all levels of the organization.
• Ability to work in a fast-paced environment and manage priorities without supervision.
• Strong organizational and administrative skills with attention to detail.
• Discretion with confidential information and integrity in the workplace.
• Office setting experience preferred.

Responsibilities

• Greet visitors and handle phone calls and emails as the first contact point.
• Maintain accurate customer contact information and build relationships with customers and vendors.
• Log repair requests in the ERP system and verify warranties.
• Coordinate internal or third-party repair depots and ensure timely repair and return of equipment.
• Prepare pricing for billing review and track orders for service teams.
• Monitor inventory levels and perform counts, rotate stock, and secure assets.
• Assist with contract renewals and update equipment in the system.
• Generate and maintain reports such as WIP, aging, and open purchase orders.
• Create, track, and close service tickets with proper documentation and technician hours.
• Collaborate across departments to communicate daily priorities.
• Promote a safe, positive, and productive work environment.
• Perform other operational duties as assigned.

Skills

Customer Service

AP/AR

Depot Repairs

Shipping/Receiving

Inventory

Sales Support

Tools

Microsoft Office

Job description

Mobile Communications America, Inc. in Urbana, IL is seeking a Customer Service Specialist to support our Voice (MSS) division. The role involves handling calls, emails, data entry, and coordinating repairs while maintaining strong relationships with customers and vendors.

The position requires 2–4 years of related experience, proficiency with Microsoft Office, and the ability to work in a fast-paced environment. Excellent communication and organizational skills are essential.