Customer Operations & Dispatch Specialist

Mobile Communications America; Tuscaloosa (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America (MCA) is hiring a Customer Operations Specialist in Tuscaloosa, AL. The role supports the Voice division, requires 3–7 years in customer operations, and emphasizes professional communication and problem-solving.

You will interact with customers, coordinate scheduling, manage orders, and maintain relationships with technicians and vendors. The position offers competitive compensation and benefits and a fast-paced environment.

Qualifications

• Requires a High School Diploma or GED; Associate degree preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience in customer operations and related fields is expected.

Responsibilities

• Serve as a customer service role model for others.
• Resolve customer service issues with minimal supervision.
• Establish relationships with major customers and vendors.
• Assist customers in a professional manner and greet visitors.
• Assist with inbound requests for service and installation.

Skills

Customer service

Scheduling/Dispatch

Accounts receivable

Purchasing

Shipping/Receiving

Inventory

Radio program and troubleshooting

Education

High School Diploma or GED

Associate Degree Preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mobile Communications America (MCA) is hiring a Customer Operations Specialist in Tuscaloosa, AL. The role supports the Voice division, requires 3–7 years in customer operations, and emphasizes professional communication and problem-solving.

You will interact with customers, coordinate scheduling, manage orders, and maintain relationships with technicians and vendors. The position offers competitive compensation and benefits and a fast-paced environment.