Customer Operations & Billing Associate

Johnson Controls, Inc.; Cedar Rapids, Northern (IA, KY); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Global advancement opportunities

Referral bonuses

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls, Inc. is seeking a detail-oriented accounts/administrative professional in Cedar Rapids to support the installation contract business. You will manage accounts receivable/payable, assist with billing, and provide day-to-day operational support under direct supervision.

The role requires strong communication skills, the ability to handle multiple projects, and proficiency with Word, Excel, and Outlook. A high school diploma is required, with an associate’s degree preferred.

Qualifications

• High school diploma or equivalent with 2–3 years related work experience.
• Strong interpersonal skills for internal/external clients.
• Ability to manage many projects and tasks with tact, cooperation, and persistence.
• Ability to prioritize work based on financial impact to goals.
• Proficient with Word, Excel, Outlook, and internet applications.
• Independent work capability with strong organizational skills.

Responsibilities

• Track and support installation contract business under supervision.
• Participate in accounts receivable/payable and billing activities.
• Provide administrative support for daily operations.
• Answer inquiries and resolve or escalate customer issues.
• Update project schedules and labor plans as required by project owner.
• Run query reports and reconcile costs and expenses.
• Prepare and submit billings and related documentation.
• Assist subcontract documentation and safety compliance.

Skills

Interpersonal skills

Organization

Prioritization

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet applications

Job description

Johnson Controls, Inc. is seeking a detail-oriented accounts/administrative professional in Cedar Rapids to support the installation contract business. You will manage accounts receivable/payable, assist with billing, and provide day-to-day operational support under direct supervision.

The role requires strong communication skills, the ability to handle multiple projects, and proficiency with Word, Excel, and Outlook. A high school diploma is required, with an associate’s degree preferred.