Client Renewal & Service Coordinator

Johnson Controls, Inc.; Jacksonville, Northern (FL, KY); Hybride; USD 3 444 000 - 5 235 000; Plein temps

Avantages offerts par ce poste

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

Résumé du poste

Johnson Controls, Inc. seeks an organized administrative professional to support service renewal processes and accounts receivable activities. You will handle customer communications, invoice processing, and daily service operation support under supervision.

Ideal candidates have a high school diploma with 3–5 years in service/sales or technical settings, plus strong Word/Excel skills and contract financials experience. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Experience in contract financials required.

Responsabilités

• Track and support the planned service agreement renewal process under supervision.
• Participate in accounts receivable activities such as collections and new customer authorizations.
• Provide back up customer call handling and day-to-day service operations support.
• Schedule, track and monitor touch point plans and renewal lifecycle with account owners.
• Escalate issues for timely follow-up and interact with customers to secure purchase orders if needed.
• Run query reports, research unaligned costs like labor hours and materials.
• Prepare service billings in special formats per customer requirements and reconcile AP exceptions.
• Resolve or escalate AR disputes per escalation process and support truck-based AR issues.
• Communicate with customers to ensure satisfaction and timely payments.
• Maintain customer account information including billing addresses and tax status.

Connaissances

Interpersonal communication

Multi-tasking

Prioritization

Microsoft Word

Microsoft Excel

Microsoft Access

Desktop publishing

Independent work

Contract financials

Formation

High School Diploma

Associate’s degree preferred

Outils

Microsoft Word

Microsoft Excel

Microsoft Access

Desktop Publishing

Description du poste

Johnson Controls, Inc. seeks an organized administrative professional to support service renewal processes and accounts receivable activities. You will handle customer communications, invoice processing, and daily service operation support under supervision.

Ideal candidates have a high school diploma with 3–5 years in service/sales or technical settings, plus strong Word/Excel skills and contract financials experience. This full-time role offers comprehensive benefits and growth opportunities.