Customer Onboarding Specialist - LATAM (Fully Remote)

Respond.io; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Mental health allowance

Flexible working environment and hours

Job summary

Respond.io is seeking a results-oriented Customer Onboarding Specialist to guide new customers from signup to live setup. You will work closely with customers to understand goals and translate pain points into actionable plans, ensuring smooth onboarding and high satisfaction through channel and AI configuration.

Collaborate across teams to maximize platform value by setting up channels, AI agents, and automations for lead handling, and by monitoring satisfaction and usage to drive retention.

Qualifications

• 2+ years in B2B SaaS onboarding, implementation, or customer success.
• Strong communication in Portuguese and English.
• Technical confidence with APIs, webhooks, and integrations.

Responsibilities

• First point of contact for new customers post-signup, guiding them to a live setup.
• Collaborate to understand goals and translate pain points into result-driven plans.
• Ensure smooth onboarding and high satisfaction through channel and AI configuration.
• Collaborate with customers to maximize platform value.
• Set up channels, AI agents, and automations for lead handling.
• Monitor satisfaction and platform usage, reporting on retention.

Job description

• First point of contact for new customers post-signup, guiding them to a live setup.
• Collaborate to understand goals and translate pain points into result-driven plans.
• Ensure smooth onboarding and high satisfaction through channel and AI configuration.

Responsibilities:

• Collaborate with customers to maximize platform value.
• Set up channels, AI agents, and automations for lead handling.
• Monitor satisfaction and platform usage, reporting on retention.

Qualifications:

• 2+ years in B2B SaaS onboarding, implementation, or customer success.
• Strong communication in Portuguese and English.
• Technical confidence with APIs, webhooks, and integrations.

What's in it for you:

• Competitive compensation and mental health allowance.
• Flexible working environment and hours.
• Virtual events and a supportive, global team culture.

Respond.io

Respond.io is an AI-powered business messaging platform helping companies manage customer conversations across chat, calls, and email in one place.

They are a globally distributed team with employees worldwide, fostering a diverse and inclusive culture.