Customer Support Specialist (Fully Remote)

Jobgether Partner; United States; Remote; USD 9,300 - 15,000; Part time

Job summary

Jobgether Partner is seeking a remote-support specialist based in Brazil to coordinate issue resolution across Sales, Customer Success and global teams. You will handle first-level inquiries, escalate complex queries, and maintain high service standards for enterprise SaaS clients.

Ideal candidates have 2–3 years in customer-facing tech support, strong English proficiency, and hands-on Jira/Zendesk experience. The role emphasizes well-being, development, and collaboration in a distributed team.

Qualifications

• 2–3 years of customer-facing technical support or service desk experience in enterprise SaaS.
• Excellent English proficiency and experience supporting international B2B customers.
• Hands-on experience with support tools like Jira, Zendesk, and AI assistants.

Responsibilities

• Oversee day-to-day customer support, coordinate issue resolution across teams, and maintain high service standards.
• Monitor, prioritize, manage support tickets, and resolve first-level inquiries or elevate complex issues.
• Collaborate with Sales, Customer Success, and global support teams to ensure continuity and identify commercial opportunities.

Skills

Customer support

SaaS

English fluency

Cross-team collaboration

Tools

Jira

Zendesk

AI assistants

Job description

• Oversee day-to-day customer support, coordinate issue resolution across teams, and maintain high service standards.
• Monitor, prioritize, manage support tickets, and resolve first-level inquiries or elevate complex issues.
• Collaborate with Sales, Customer Success, and global support teams to ensure continuity and identify commercial opportunities.

Requirements:

• 2–3 years of customer-facing technical support or service desk experience in enterprise SaaS.
• Excellent English proficiency and experience supporting international B2B customers.
• Hands-on experience with support tools like Jira, Zendesk, and AI assistants.
• Remote work from Brazil with flexibility across time zones.
• Culture that values well-being, professional development, and collaborative team environment.
• Opportunity to impact enterprise customers and grow expertise in SaaS support and operations.
• Must be based in Brazil; this is a remote position restricted to Brazil.
• Applications processed via AI-powered matching by Jobgether.

Jobgether Partner

This role is listed on behalf of a partner company that delivers an innovative SaaS platform to enterprise customers. They have a global team dedicated to providing exceptional support and value collaboration and customer impact.