Account Manager (EU) (Fully Remote)

respond.io; United States; Remote; USD 90,000 - 160,000; Full time

Benefits offered by this job

Founding role

Remote-friendly environment

Job summary

respond.io is seeking a founding EU Account Manager to build the function from the ground up in collaboration with the Head of Department. You will own expansion revenue and retention, conducting experiments, rescues, and churn analysis to drive growth.

You will tailor onboarding by language and country, logging every customer touch to demonstrate impact. This is a founding, remote-friendly role with executive exposure and a clear growth path.

Qualifications

• Founding EU AM; build the account management function from scratch with the Head of Department.

Responsibilities

• Own expansion revenue and retention; run experiments, rescues, and churn analysis.
• Tailor onboarding by language/country; log every touch to prove impact.

Job description

• Founding EU AM; build the account management function from scratch with the Head of Department.
• 70% self-service, 30% key accounts; move base from unmanaged to engaged.

What You'll Do:

• Own expansion revenue and retention; run experiments, rescues, and churn analysis.
• Tailor onboarding by language/country; log every touch to prove impact.

What's In It For You:

• Founding role with executive exposure and a clear growth path.
• Flexible, remote-friendly environment backed by a profitable company.

respond.io

respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.