Junior Customer Success Analyst (Fully Remote)

Jobgether SRL; United States; Remote; USD 9,900 - 14,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Meal allowance

Profit sharing

Birthday day off

Wellness services

Job summary

Jobgether is a remote-friendly SaaS provider focused on customer success, onboarding, and retention. The company cultivates a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.

We are seeking a Customer Success professional to manage onboarding journeys, monitor adoption, and drive ongoing engagement across a fully remote Brazil-based setup. A strong emphasis on communication, negotiation, and data-driven decision making is

Qualifications

• Experience in Customer Success, onboarding, or SaaS support.
• Strong analytical and organizational skills; comfortable with CRM and KPIs.
• Excellent communication and negotiation skills; interest in AI.

Responsibilities

• Manage a portfolio of customers during onboarding, monitoring progress, engagement, and adoption.
• Support customer retention by identifying churn risks, negotiating, and developing action plans with stakeholders.
• Use data, automation, and AI-enabled tools to prioritize interactions and operate the portfolio efficiently.

Skills

Customer onboarding

SaaS knowledge

CRM systems

Analytical skills

Negotiation

Relationship building

AI curiosity

Tools

CRM systems

Data analytics tools

Job description

• Manage a portfolio of customers during onboarding, monitoring progress, engagement, adoption, and potential risks.
• Support customer retention by identifying churn risks, conducting negotiations, and developing action plans with stakeholders.
• Use data, automation, and AI-enabled tools to prioritize interactions and operate the portfolio efficiently.

Requirements:

• Previous experience in Customer Success, onboarding, or customer service, preferably in a SaaS environment.
• Strong analytical and organizational skills, with the ability to work with CRM systems and performance indicators.
• Excellent communication, negotiation, and relationship-building skills, plus curiosity about AI and emerging technologies.
• 100% remote work within Brazil, with home office allowance and setup voucher.
• Health and dental insurance, life insurance, and meal allowance.
• Profit sharing, birthday day off, and wellness support services.

Jobgether

This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.