Pessoa Customer Success Manager (Fully Remote)

Partner Company; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Partner Company in the United States seeks a Relationship-oriented Customer Success Manager to drive platform adoption and business value across enterprise accounts. You will guide customers from onboarding to expansion, monitor adoption metrics, and conduct executive reviews with cross-functional teams.

This role emphasizes strategic relationship management and data-driven actions. Ideal candidates demonstrate strong communication skills, analytical thinking, and the ability to autonomously

Qualifications

• Experience in customer success or account management.
• Ability to translate data into action and business value.
• Ability to manage multiple accounts autonomously.

Responsibilities

• Lead onboarding and develop customer success plans aligned with objectives.
• Monitor adoption and retention metrics; conduct executive business reviews.
• Identify expansion opportunities and collaborate with Product and Engineering teams.

Skills

Consultative communication

Analytical mindset

Relationship management

Onboarding experience

Account management

Job description

• Relationship-oriented Customer Success Manager to drive platform adoption and business value.
• Guide customers from onboarding to expansion across enterprise accounts.

Key responsibilities:

• Lead onboarding and develop customer success plans aligned with business objectives.
• Monitor adoption and retention metrics, conduct executive business reviews.
• Identify expansion opportunities and collaborate with Product and Engineering teams.

Requirements:

• Strong interest in customer success and strategic relationship management.
• Consultative communication and analytical mindset to translate data into action.
• Ability to manage multiple customer relationships autonomously.
• Remote work from Brazil and professional development opportunities.
• Inclusive culture with cross-functional collaboration and career mobility.