Onboarding Engineer (Fully Remote)

Partner Company; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Career progression opportunities

Job summary

Partner Company is seeking a hands-on onboarding lead to orchestrate technical and operational customer onboarding in a fast-growing B2B SaaS environment. You will collaborate with onboarding, customer success, and engineering teams to configure APIs and CRM systems, and to ensure a smooth, scalable kickoff for new customers.

The role focuses on defining and tracking onboarding success metrics, resolving complex integration issues, and developing runbooks.

Qualifications

• 3–4 years of technical experience in B2B SaaS onboarding or implementation.
• Hands-on experience with APIs, data integrations, and troubleshooting.
• Strong project management and communication skills.

Responsibilities

• Lead technical setup of customer onboarding including API integrations and CRM configuration.
• Diagnose and resolve technical issues and develop onboarding runbooks.
• Define and monitor onboarding success metrics.

Skills

APIs

Data integrations

Onboarding

Project management

Communication

Tools

CRM configuration

API integrations

Job description

• This is a hybrid technical and operational role focused on customer onboarding.
• You will work closely with onboarding, customer success, and engineering teams.

Key Responsibilities:

• Lead technical setup of customer onboarding including API integrations and CRM configuration.
• Diagnose and resolve technical issues and develop onboarding runbooks.
• Define and monitor onboarding success metrics.

Requirements:

• 3-4 years of technical experience in B2B SaaS implementation or customer onboarding.
• Hands-on experience with APIs, data integrations, and troubleshooting.
• Strong project management and communication skills.
• Competitive salary and benefits package.
• Stock options and opportunities for progression.
• Work in a high-growth, profitable SaaS business.

Partner Company

A fast-growing SaaS company leveraging AI-driven innovation in partnership management. It is a high-growth, profitable business with a collaborative culture and experienced teams.